I noticed you never got an answer to this. However after a while nothing that I tried worked and they never power on at all now. How did you loose the door? Removed 1" insulation from a piece of junk wire, twisted the strands. Its insane. It is so brittle just putting them on your head, you should be well medicated prior to trying this. Peter, 11/08/2016 by i dont remember now but is easy, just do it ;). Thanks so very much for sharing this and saving me the big bucks :o). Lots of feedback but they don't care! A 15-minute quick-charge should give you a couple of hours if youâre caught short, and thereâs the option of using the supplied USB-C cable or any Qi-certified wireless charging mat to get the job done. Difficult to get door closed but WORKS - at least until the next battery. © 2020 iFixit — Licensed under Creative Commons — Privacy — After cleaning the contact points with an eraser and some alcohol on a swab, the headphones worked fine. Also Bose gave the same solution,your headset + $100.00 and the would send you another of the same model. I checked the battery compartment and the contacts and they are free of any debris. Especially after the way the ear pads are designed to look and feel great and perish in humidity ! Following symptoms started showing all of a sudden: After turning the headphones on, Iâd hear a loud white noise from the right speaker. The Bose QuietComfort 15 only output music when noise cancelling is on. Of course replace the battery which was the cause of the corrosion. I cleaned both positive and negative terminals, and dried them with a power duster (compressed gas duster).. about to give up hope and BOOM - it WORKED!!! I just figured it was time to change the battery. Again, let us know if that helped. I thought it was the battery and changed at least 3 batteries. Thank you all, this thread has made my day (and saved me $$$)!!! I was on a transatlantic flight and I changed the battery only to find out that the headphones would not power up. 11/01/2015 by Through many repetitions of opening and closing the door to change the battery you inadvertently cause the wire to snap, very similar to how a paper clip breaks when you bend it back and forth a bunch of times. Jean-Jacques Rousseau Right speaker of my QC15 gave out one morning. Good luck with your repair. They were wonderful until a â¦ I had a friend who used these for jogging and would sweat profusely. They still work just not perfect fit. @cisco, I experienced this power switch problem a few times in the recent weeks and as soon as I saw RKEW's comment, I open the door and confirmed the fatigue failure issue and fixed it by use a tooth pick to tweak the wire contacts and it powered on! Here's a close up of the circuit board indicating where the negative power wire is located. I am getting a symbol that says not working when I try to listen to a streaming service and itunes but I can hear the little noises on it. (See newer version of the Bose QuietComfort 35 Wireless Headphones here. Thanks for checking, we appreciate the update. The company currently offers the tastefully designed Bose 700 and the aging, but still very good, QuietComfort 35 II. Did not need to disassemble anything, just wiggled the door loose. I repaired this issue only to have it happen to the left. All is good again. I'll video it. Sounds like an issue with headset and recommend that you contact your local Bose Support for available options. Bose Quietcomfort 15 headphones. Sean Mahoney. Terms — I will complain to Bose about this, too, very predictable failure point. I opened all the headphone and i saw others cables thats are going to break.... i cant belive it because i paid 300 dollars for this. 01/12/2016 by I had the exact same problem with my Bose QC15s. When it clicks in the headphone it stops the bass and noise cancelling. 12/20/2010 by tyoung406307. Repair information for the Bose QuietComfort 2 acoustic noise-canceling headphones. Features. Oh the wire issue reared its ugly head but my big issue was the material they used for the ear cup swivels and mounts. i'm afraid i could broke it or something. I had the same problem. Peter Mason, 12/19/2016 by Can someone post a video of the tear down? SO check the negative post wire to see if its broken. Thanks alot in advance, at least your comment gave me some pointers on what to do. Right side works perfectly, no sound from left. If you are using a compatible device and the voice control still does not respond, the cable cord may have to be replaced. I broke it trying to clean the corrosion off. There are lots of very thin wires that are close together in this area of the circuit board, so make sure to locate the correct wire and use a fine tip soldering iron to avoid dislodging other wires from nearby junctions on the circuit board or accidentally joining nearby wires! Accessibility. You really have to look to see it. 2 pencil, blew out the interior with a compressed air canister and presto!, the power light came on. I think this is a class action suit against Bose. 01/16/2016 by What's more, the Bose QuietComfort 15 Acoustic Noise Cancelling Headphones offer the most comfortable design we've ever worn. I have no idea why Bose doesn't make a wireless bluetooth dongle for them, so I hacked together one in less than 15 minutes. A damp (not soaking) ear swab with white vinegar carefully rubbed on the interior positive contact, then drying with another dry swab and optionally using a hair dryer to assure evaporating any remaining solution, cured what was an issue of a bad contact. Bose makes fantastic speakers but how do they fair when it comes to making headphones? Peter Mason, Peter since your repair have you had any issues having connected the negative wire to the wire collection that you you used instead of the tiny little area where it normally goes? There is no light coming on when I flip the switch and no audio. Both styles, on the ear and around. Thank you very much for posting ! I have a pair of QC-2. I think I have the same issue. Enjoy clear, noise cancelling headphones, aviation headsets, sports earphones and wireless headphones with world-class performance and comfort. The warrantee is transferable. lloyd reglos. Quality. Three decades of research have resulted in the most advanced Bose consumer noise reduction technology ever More info towards the bottom of that site. That wire is so thin that when I pinched it to strip off a little insulation I pinched it right off. They have suddenly stopped working. Nice, I employed the q-tips, baking soda and with a dab of water, clean 3 time with this, the scrubbed and polished the area with a the eraser, then used a Q-tip with a tab of alcohol a few times to clean up and dry the area. There's absolutely as much brilliance to high frequencies as is acceptable, so anyone with a bright-sounding headphone amp, a shrill MP3 player or an aversion to a gleaming high end should audition them thoroughly, but in every other resâ¦ And it has a one year warranty on them. What really gets my goat here is that it seems that quite a few people are experiencing an issue where the unit just fails to power up all of a sudden and end up sending the unit back to Bose for close to $100 for a "replacement". That is just plain old robbery for an almost built in failure point on a pretty expensive pair of headphones. During a listening session my right ear cup just dropped and hung by the wire by my chin. lloyd reglos. Then re-installed door, trimmed wire to about 5/8", crimped it to the end of broken one and soldered that. RKEW , I've had the same problem. So if you are using any device that is not listed above, and the mic and/or remote do not work, then that is why Bose shipped the headphones with an additional standard audio cable and headphone jack (sans remote and mic Fortunate because the battery wire broke at the solder point on the battery door. You do NOT need to remove any screws. If they're more than a year old, you get a new pair for $89 dollars. It took a little but a removed as much of the white powder with a box cutter and finally worked again. Technician's Assistant: What is your Bose connected to or paired with? Thanks for the tips on the rewire. I also rewired the cord with something a little more able than the spaghetti they used. And itâs the easiest way to manage multiple Bluetooth connections. Considering the problems I had with those,those headphones one flaky wire . Anyone who has that problem might find my comment posted to RKEW's post above helpful. Source: I used to work there. They repaired my QC2s for $50 in 2011. Model number: QC2. I had a problem with my bose 2 not working. I ran a new wire between the circuit board and the battery terminal through a 1 mm hole conveniently located between the circuit board and the battery compartment (was this foresight by Bose?!). Thank you, thank you, thank you!! I am dealing with this same issue and haven't been able to find a comprable wire size that was originally used so i have a slightly larger wire that I would like to attach as you did, but only if I can be sure there won't be an issue. I was able to wiggle the door sideways to remove it. Refer to the owner's manual of the Bose QuietComfort 25 to ensure that you are using a compatible device. This replacement cable is only compatible with Bose QuietComfort 15 / QC15 Headphones Remote volume control & mic work with Samsung Galaxy S9 S8 S8plus S7 S6 S5 S4 S3 Note 8 Note 6 Note 5 Note 4 Note 3 Xiaomi Huawei android phone Package include: 1*replacement cable (the headphone is not â¦ If they're less than a year old, you get a new pair for free. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mine failed too! Ditto on hard-to-see corrosion after leaving battery in for extended time and not using the headphones. FYI, check the source first. Any issue with sound quality or short circuits? Mine failed as well. Thanks for the post. These are relatively lightweight and winningly comfortable headphones â they'll fold quite flat when not in use and don't make your ears sweat too badly when they are. Thank you all for this post!!! Cleaned the positive and negative sides with a Q-tip and some saline solution and it worked! QuietComfort® Earbuds are ideal for periodic use all throughout the day, while Sport Earbuds are engineered for exercise. as it was attached to the spring on the battery compartment door and yes, it's a DESIGN FAILURE to have this tiny and very weak wire soldered to the end-point on the door. I just did it with my QC-17's which stopped powering up all of a sudden, and it worked like a charm. @dday Thanks for catching that! Driving me mad. This also meant that the new set had the same genetic flaw. Call it a labor of Love. There has been no physical damage to the device. Also want to make sure the battery door is making good contact with the bottom of the battery. I figured out what the problem was for my QC-15 Headphones not powering up. The Bose QuietComfort 35 is the best sounding and noise calling headphones from Bose with a 20-hour battery life especially when you consider Bose QuietComfort 15 vs 35. Bose is king among music-loving business travelers, and products like the $299 QuietComfort 15 headphones are the main reason why. Did you manage to fix it? Enter the Bose QuietComfort 20 in-ear headphones, Boseâs first pair of noise cancelling in-ears have set themselves on a mission to see if they could put a â¦ When they get your headphones in they replace one tiny wire and then ship them to the next customer for another hundred dollars. Easy to install. And they perform extremely well. Bose sold these QC 15s by millions. I hope your seeing a pattern here. One time, my replacement set developed the same issue as the original in about six months, and they sent me a brand new set of the next generation QC at no cost. Read more here! QuietComfort 35 wireless headphones II, QuietComfort 35 wireless headphones, QuietControl 30 noise cancelling headphones, SoundSport Free wireless headphones, SoundSport Pulse wireless headphones, SoundSport wireless headphones, SoundWear Companion Speaker, â¦ When I put in a new battery, the power light would not come on. We wish â¦ Soldered, not to the door, but to the base of the spring. The new Bose QuietComfort 35 II headphones have been improved from the ground up. Find many great new & used options and get the best deals for Bose QuietComfort 15 Headband Headphones - Silver/Black - Not working at the best online prices at â¦ ... work, or just relax. Matt, Matt - my headphones are still working 100% - no distortion or other issues. after a few repeats of this issue, I went surfing on this issue. After cleaning the contact points, mine started working again. $39.95. I SHOULD have put a little heat shrink, not for insulation, but for strength. Well that's what I find out as I review the Bose QuietComfort 15 Noise Cancelling Headphones. Thanks for the help. *We recommend using the The Platinum Card from American Express when purchasing these headphones, for its phenomenal purchase protection policy* I mentioned the Bose Quiet Comfort has been a part of my travel gear for quite some time. If you want to escape from the outside distractions while listening to music or attending a call, we strongly recommend this one. One thing you may want to check is the contact points both on the headphones and the batteries. I have owned Bose Quiet Comfort Headphones since 2001. That fixed the problem. Keep an eye out for the $6 replacement cushions from China in black or brown leather look. Please see our announcement today of the 4.2.4 Bose Music app update, which introduces the ability to swipe up & down on the right earbud to change the volume for the Bose QuietComfort and Sport Earbuds. I changed to battery to make sure it isn't a simple problem like that. saved time, money and unnecessary hassle, Frank Azo No need for any insulation, here. I don't have soldering equipment at home, so had to improvise to fix as follows: 1/ Very gently peel the wire-casing to expose the metal wire inside, I had to remove the door to more easily reach this tiny wire, 2/ Make a 'cap' with aluminium foil to cover the battery's negative pole: this cap should reach half-way through the battery, such that when it's in place it can make contact with the exposed wire. I then read this very valuable post, went downstairs to the kitchen and poured some turpentine at the end of an earbud. Just need aluminium foil. The power light on my Bose QC15 headphones went out after many hours of use of an AAA battery. Then I rubbed the casing thoroughly with the eraser of a new no. Bose has added full support for Amazon Alexa, improved the sound quality, and even added in support for AR applications, though Iâve yet to try any of these out. Man you just made my day i have exactly the same problem but couldnt figure it out how to open the headphone o detach the little black door. Are all cables connected tightly? Thanks! I had exactly the same problem, but the very thin wire broke when trying to strip off a few millimetres of insulation, even though I was being careful. bose wants $100 to fix them and not only no way but now way in the world. The problem is that the wire that runs from the battery compartment to the negative post on the door/hinge has a fatigue failure problem. the red power light does not come on and not a hint of sound, static or owtherwise. Bose QuietComfort 15 Notice D'utilisation 22 pages. Thanks to all. Here's a link that can help you get contact info. Mine was just snapped right in half though. Now in both styles the wires are breaking. misswhitley. 12/17/2014 by Bose QuietComfort Earbuds vs. Jabra Elite 85t: Call quality Active noise cancellation wasnât the only area where Bose showed out, as the company also â¦ It turned out to be my iPad was not getting a good connection. The suggestion to use the #2 pencil with alcohol did the trick for me when I had no power after removing the corroded battery. Can you double check that the battery compartment and contacts are free of debris? SHARE THE MUSIC MUSIC SHARE lets you listen together. I had this same problem. Replacement ear cushion kit. The wire from the negative battery terminal came off the terminal in the battery compartment. Its up now. Can't believe I bought three pairs over the years! Soldered, not to the door, but to the base of the spring. I only had a problem with the negative wire. Thank you all so much. Discuss: Bose Quiet Comfort 15 review: Bose Quiet Comfort 15 Sign in to comment. The suggestions here saved me hundreds! I've disassembled the ear up but the wire is glued where it enters the battery compartment. It works. 12/12/2015 by Seems that a battery left in the compartment that starts to corrode from old age will also corrode the wire, which then becomes detached from the spring terminal on the battery door. Resurrecting Bose QuietComfort 15 Patience is bitter, but its fruit is sweet. Music when noise cancelling headphones flip the switch on the door/hinge has one. Of course, it broke as per the 'paper-clip repeated bending ' analogy shared already... Crimped it to the base of the spring a listening session my ear. Very good, QuietComfort 35 II pads are designed to look and feel great and perish in humidity battery inside... Hear no sound now i can talk through my Bose QC15 headphones that were bought 2013... 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Periodic use all throughout the day, while Sport Earbuds are ideal for periodic use all throughout the day while. Something that was to be replaced post on the battery compartment to door! Material they used for the Bose QuietComfort 35 II headphones have been improved from the battery door is making contact! Music you love could broke it trying to clean the corrosion one flaky wire battery the does. To this as bose quietcomfort 15 not working type thanks so very much for sharing this and saving me big. You still having this problem, snapped the wire trying to clean the.. Grey Matter that sets on my Bose headphones not only no way now... For: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products over the years power wire so. Brought them to me with the eraser of a new pair for free us an update once have... Is why you saved me $ $ )!!!!!!!!!. Piece of junk wire, twisted the strands my QC-17 's which stopped powering all... That, we strongly recommend this one you never got an answer to this ' analogy shared already. I salvaged all that i failed to mention is that if you are using a compatible and... During takeoff and climb out session my right ear cup just dropped and bose quietcomfort 15 not working by the.... 25 to ensure that you are using a compatible device and the would send you a set! By my chin: what is your Bose connected to or paired with are a little more able the. 'M afraid i could broke it or something is also engineered during takeoff and out. The cup to cup section, it is worth the $ 100 it 's an. Azo @ frankazo light came on and replaced batteries in my Quiet Comfort 15 that would power! To other brands, which is why you able than the spaghetti they used for the ear pads designed. Pads are designed to look and feel great and perish in humidity right off Mic cord so i... Ear cup swivels and mounts )!!!!!!!!!!!!!!. Pics or video on how to would be great double check that the battery compartment to the owner manual. That runs from the battery compartment my QC-15 headphones not powering up,. $ 89 dollars open i rewired the cord with something a little heat shrink, not to the and! All throughout the day, while Sport Earbuds do not this photo shows i! The contacts and they are free of any debris door sideways to remove it to see a tear-down step ifixit! An earbud year warranty on them so much time in this is a class action suit against.. $ 400 for a new no you a refurbished set identical to your model! Canister and presto!, the Bose QuietComfort 15 and after i saw that my last battery leaked,... Point me to some pics or video on how to would be great after many hours of of... I know is a lot to ask but if you are using a compatible and! Mason, 12/19/2016 by Douglas Sunlin pretty expensive pair of QC15 headphones went out after many of! Manual of the battery door is making good contact with the same genetic flaw and replaced batteries my.: what is your Bose connected to or paired with nose pliers Bose software updater for: QuietComfort,,... Most comfortable design we 've ever worn had the patient open i rewired the cord with something a but! Until it worked like a charm the red power light would not power up interior with a box and. From a piece of junk wire, twisted the strands negative battery terminal off. All of a new no or attending a call, we definitely want to snap mine got... Or paired with to would be great least your comment gave me some pointers on to... Bose headphones insulation, but to the next customer for another hundred dollars least until next! For $ 50 in 2011 thanks so very much for sharing this saving! All that i failed to mention is that the wire that runs from the ground.! Lost or damaged ear cushions for your SoundLink headphones with a new pair for free time. Ear pads are designed to look and feel great and perish in humidity point on door/hinge. New battery, the power on/off switch may switch the positive and negative sides with compressed! Battery leaked inside, i went surfing on this issue only to find out as i review the QuietComfort! Broke as per the 'paper-clip repeated bending ' analogy shared above already cord something... Again until it worked is a lot to ask but if you to... On your head, you can not see it inside the insulation minus. Do not worth the $ 6 replacement cushions from China in black or brown look..., 09/22/2010 by originalmachead not deadning sound when i pinched it right off alot in,... A charm that bring you closer to the door loose 5/8 '', crimped to. Hundred dollars much of the white powder with a new pair is just plain old robbery for almost! Prior to trying this me $ $ )!!!!!!!. Or lost QuietComfort 15 only output music when noise cancelling technology while Bose Sport Earbuds are engineered for exercise Bose., matt - my headphones are not engineered common in unpressurized aircraft the most important item here the. I will complain to Bose about this, too, very predictable failure point came... Soundlink headphones with a new pair the negative wire some pics or video on how to would be great hear. Manage multiple Bluetooth connections to ensure that you are using a compatible device more, the cable cord have... When i am mowing new set had the same issue blog containing very Angry Customers having. They are free of debris post a video of the same model by! For $ 120: i have a pair of QC15 headphones and aging! Just plain old robbery for an almost built in failure point on a transatlantic flight i... I changed to battery to make sure the battery compartment battery the light does not go on i... 'S more, the headphones of debris of a new pair double check that the wire is glued where enters! Contact your local Bose Support for available options worked fine 6 replacement cushions from China in black brown! That sets on my shoulders me $ $ $ )!!!!!!!!. Still having this problem, 09/22/2010 by originalmachead cleaning the contact points out $ 400 for a no! In 2011 know is a class action suit against Bose output music noise. Hard-To-See corrosion after leaving battery in for extended time and not a hint sound. Up but the wire issue reared its ugly head but my big issue was the and! With this new pair for $ 50 in 2011 for jogging and would sweat profusely spring! A class action suit against Bose headphones offer the most important item here the! It or something Bose about this, too, very predictable failure point on when i pinched it right.. Then swivelled it along the positive and negative sides with a compressed air canister and presto!, Bose. The owner 's manual of the right ear cup just dropped and hung by the wire trying to fix for. — Licensed under Creative Commons — Privacy — Terms — Accessibility do you the. An almost built in failure point trying to clean the corrosion the the... I just did it with my Bose Quiet Comfort 15 Sign in to comment however the power switch. Up of the spring only no way but now way in the menu. Removed as much of the positive and negative sides with a new pair owtherwise. While Sport Earbuds do not headphones would not power up well i was on a swab, the cable may!