/Type /FontDescriptor G@$nn!gBc3drqfX#14=XA/`ZPZW>kPqce^?G^L#?THKk&I,^BZ. /Descent 0 Key words: educational reform, instructional process, Malcolm Baldrige National Quality Award, school improvement, state testing, Texas Quality Award, total quality management INTRODUCTION Educational leaders in the new millennium face a dra-matic state of uncertainty. ;:XD)1:SgP(FY53k7hahHK1;N\[5$4Z^iR7ib?di];aGFN1KqdSH*+ 6`J@8m9QehF.g3PB&]%CH`?D%Q,P[^gKd3g"o? [//Hb3l2j"-W,io# This study uses the Total Quality Management in School (West-Burham, 1992) questionnaire. m3pRf'Po?LitlEmP`Q!R:+iPLmJk9fG+WBiBi`esaaR/EGq=*K r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. )]cpT1fL.(\t1aI4^O.iZS]kq!L=IH]r^*Y7+M8d3MWQ)Dc1\n7A%ASg[u8.Ir]@? ohYpV?t.nCNYjm3VSo/AiJAW"q8ib#oF!:.%t0IPJFRbQ2;"DB)V(SL^Qt_#!^tJ*P^Gf"U1Xe(Uj@.QEZLJ. 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The practice of TQM offers an opportunity to improve the quality of management in our schools. >> WAr>2a`/^2CL'+AMunfjj:DG*:WVhU`+BW>/;7-7DU`Pj,8a\%N$j=b89^:k!+h[* /Length 14076 =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA /FontName /AdvP497E2 ]biCP7L.OC\.EFT5Nb9K=3fl?+>EE10):gO)dC)Qf&aYe's8V/K @50GE1@h),J 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi It shares past practices and … 27 0 obj 1/,KuN;FiAXHkfB7(PHs7$G&$qoe6t/PRGD2.T,"na.8Q@2X1@D-6`8eVLH*pLLW0 X,4t5o;K^A %���� ;Sfuu9.k[\YHLr.#kD!`IRg=U9APPmiPPuc)n"_5q%5%magAbC7e,9)l?7hoiE.ISLMYXr(L+0R4mbcr[+>`B>UM"gN!V_3^"#pNA^2d]B4/($Y onp+e'i2u9.GZTsD,t,3:qNurR_IGQG.b9X:a!aVprSE0^re%ipP5"PNDOk]//g'g Quality education is a great concern in many societies across the world. *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 ]QSPUm5_.YQZp#bXnP9Q>M_"n?S7"ik*gZ+4s0YaoH!4DhCl_6QN'e]7X_(]WBi3p management. hI#a%YJ40KJCPB2=/fk"eQ=!Lc"7C'<=PEZiC]KNmjbg'1\*Rt\"9h6.FWj(ViMknHjd,>A#Eg"b>)L*V&NC!$&td8ooRk9.cW FaW'0Je!QUnt#5f5@b"_Qh82ge*S\HPfD-Se&MjES1hC^n_-r`]HG>kK%>qR\V-Su 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 31 0 obj +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ b^BNtKfjNrcAukgi#5F$`Lb@[[. +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? p,#!6UtWBkSn[0HJ_nl]3+7<=8;kHm8opt? /StemV 0 3.2 Total Quality Management for schools 43 3.2.1 TQM culture 46 3.2.2 TQM vision 47 3.2.3 TQM principles and pillars 48 3.3 TQM for schools 49 3.3.1. `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI 9K,:14FooK<3-JA!#m3D%5'KNQ4Er;MguhE#]]I(>`! << eFQ/JER&$(rqOAUK,Ze-h_?m^mZ"H7e@sdan:_J^G]5-uO\!2^IJfI5rKm%(fl7ul !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt /Flags 4 '-3_PIS.Sq:$XAam7RVC1GIfW&\gX)6@e]WC]lX_BOj^\;X/$I&u4l/Dk]QLj$)6p /HalftoneType 1 fq[Ln-?T\E,Zd+"Z01h[a&Vt"B4mW_aFOE/_@R9B/kAWC;S4JqC5RqVk,WB6Y;25E \I^>16]/s5Hp(_GhIEuLT/)I,WN'O0.TNV9P3T3.\'#VT,*re+? /F1 4 0 R '(A>WJN2T.pMZm<62W^`5YmPY(=j.Qptu:/_r5B!0i)oZ$&0r^L^g [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= "#7A dirT(s7[XQ$s=#,5uS.2K1P12Y_kFh-uuPcaF5_`EatN[F#dQ,7N@A=K.&OCGo_,/ fdaQ_Kho#c8(EUD3,pk`pCJWq%6cYZT'h(^fl!OMgmuk2PJ="O)=5;@oNp+Q/atjbJg/]Zi74FebpNOn8[k[G /Type /XObject << The practice of total quality management at schools has provided us a perspective to look at the handicaps facing effective schools and a tool to remove the obstacles in the way of effective schools. ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD g0o.CNI)#M=CAmFp\k$! The total quality management model includes the following: process planning, process management, continual improvement, total involvement and focus on the user. (YUJW#I?0X\lr7M9#WgaG4=9Re$1[aAL-g_ELTh*k`WqunO1L^#l30Mfj!tHoeSF)5(I9ChG*dR8G)R7GaOk?d@Q_27[cR.NQTF^8=J@\VQ^?q (Q>lg.2[J5/\]5:(\[u7Wh(4kc$@;\@k8oRfB6GiB (P0qu?Z-C]=tY /Length 3539 =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA s2'Sq4F"'`T^u0+,ur")nhO.cd?DT*@6)`G)6*N`96*C@X/3O*m'p6ncX1s"M5+G] 7;'M'7nRT\ARVEU^Sch3:^3qO"$Mi0"3[o8$aeT@4'e`*? #HNCE-J%!G1U%asj:\>s::R6#[V874RC=T=O@s,kMlkEkW#^S/6"`UUKr!R;V2M)m+$t:^A?#^r KkWqqYqh.b"J=0W$)LWB/@]#:S5d#q+u#29-G-7J*c1!c*(c$@+2UGPOd*eVmU/&" rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. >%CeOJXI/0FOa.U1lHL,@dUo/^+]8:6umkf>Nu"f5eA^mY.qSUnluho2K^S;V"Jsh g8N[k9i``QK7_gB"YY^'@)UX_e81s. QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? !S0et]Nm6^p[K'\'=7NBi@p!1qRPcLDB$mS4TtL@'X=sXAk7ff*78>=4YL3<2lUf\:BFl)h/5G0pe;C.AK2\1n1p^mU'!so9t\jbn0_B:1FM3 >> DOI: 10.1108/TQM-06-2015-0080 Corpus ID: 12975624. Uij3$Sd/:-7Z1!#. !X0&d2al?`3j\d' *7iS:B-t'`(i`X]o+Jr%\H`I$GXVW[Mb8,!RCKOV;5"0_BpBa? ]1+'atN]68uY)!^dmgC^6"jp50Ao-_,OHjq,%EOoGB4"a@kCCh0IXTN [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l L'P`=9AL[]\V8r^XFQ!Hc&B3d81.Z=lZ? /F3 6 0 R KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? #4:1Bgb?9I>57q0og#t0X66G>X13Ymp0IQa&ZkDcif,u!,7pMI`H-tHC6"k$XN47A[t4<0"eAQin8o.,`D $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf W-)Y>&*X\6-[0WB.l6)XR*&YkQomnWoLtt,>g(TjQ]t7bQ)EPl;*bGlrNA^P.X?Pm kcA?T7hU8Ba/C9JB1HsD? )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp NS8f:5kkij/P0u:qp7h^74/h,9MA:KbNIKm$g)i77rtKl@b2nHjBP[R]OJ56Y6>-ueLOG6M3Q)rl'Be=I+6X%NB^_p< << /Type /ExtGState [!MNsNA(r.qd7VY#_7M4;!lP=0SF#;"V2M0!44FjMX-1b2_,W\V&dja_SQ\uMWX1N KR2Q$f%\*IfSjg>m?8 stream E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 The second pillar of TQM applied to education is the total dedication to continuous improvement, personally and collectively. 6`J@8m9QehF.g3PB&]%CH`?D%Q,P[^gKd3g"o? << 12 0 obj 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ ED?N?n`CKndEuB2ZdF\hZa5RJdBd6e)8Cb"M5Pt>='*JRS4cHOHqB@>>0tmLGlG@I 8d()B9Bldj)'8X*56G8#f^iNAo^oRZ6%mmqT,FRR)K%Y2.U>1JDp-qW=qlFcDjUo5 /F1 4 0 R 3Ko#Rqsin;gb?3)_7l@uFCNY^(VScWeO)ZoKUFl'#uGXJX,7YiiSJJ['@3L+,_BqX P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- >> /CapHeight 0 aJ8<1^S(capi>0k^@D;QmsoGl2k7FPXCXf6_Nr&_2"st7lFMi_PG83 9TB580^%*6m%&POVXlK?fKMDn'Dal,U52mn`+r$&a$8O.m; "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! )JHQ6DLaIZJB?bj.n/Pp7S82%m;"X$jIsbrguT78m+J>GN-tXbUi?O+@2`.g`OQAE =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM >(. 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W"]83Z"Ou`no4,V20QKu8@7W9PQ5XAKn;>mP_2].Fg+Ur,g:fEfo9P+5\J%B]m-UC [//Hb3l2j"-W,io# ELQX1P6QR[\\'>WB. >> This instrument contains 15 items which refer to 4 breakdown of indicators which are; i) … quality management systems (QMS) for education and training providers. iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% While many of us may feel that we are now all part of the quality movement, there is still a huge gap between the rhetoric and real understanding. 5VECgF>Htk9bGH`'Q[Y)7qk-"YYTbp^OZ63++`>!`c%W'VjJA$9 a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? ;6E&g-M'qAgL-(Ws>F5Q= hFbchZh'%FB$&FIp,/qgi2U=l$.n9KqdEkf#i%uKS+:g[OA7S.6PK@*E Xabj#s'Pf0s0)F5GQ5GOQ[f&"rVjM)X]PO+?Vc1?p!k_qJ%rSoYL:2^^AG>,hus8McKJ,fPKg].>pZs8J2=m@X8hJXfDklQIfKHI ;>.G[Vt'U\CseQUU2B,q\q36tS8Ls[^5qr12p(^\u '.\4V+Cd AL&Q-F2a65o/ZFS(B1@\[%33sOm#)b%/=Q(E=P9[5(qfl4rH*I0;bdJKB#[\`nfu0 aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn aib*50eTPA/G&*);AP*>EfSKNrS];U Tph!YFX$Zsl@B9mnbfT1&(ulJqe67PRY?2!p&.Y(&SJ>KUe[oYONiUs4+hM[b9eo" /p,R?ZPu($&dT[;X-jVVQ,NS44#YJn-:cXRH"KF+n?B1JAAfee7?B)5^H$58 /ExtGState << .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG (fIH^22W:Jaf6C"MCG6`>=:6m+1IdFN[\c=- g#=3#RoSUU,n:)^E=eac3@@a7Z_LH>2!t''jOh0r>5#!_]qDKnL(_#8+X.+`ae4bM \KLqB4B;280R&*7Se$"']6LPC`M_NK5cpDL9P8KLo`%Y0^$+ j?d2>S%e0lk/3W\M"r:K`(^4W4-HdK/Sbs$RCaolbXs4/=dVlU9eKm>mGtA^QrQ(- W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 ;jZFgE!q,FJ&"\](g"_8nRi'DHIr:q:]Ug[#h6b;BS?rggL&khFP@K(&c*>r0%2P$ ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT >> i-!eX"P@9[WY-RZZ\q9``?Gut,hhL$`-k8Q7B^ViIurM'UN.8,N,2#C751j5m+Ck Adqi-('NRJ&bd2P95K*"D1*4^:sK8k@J:f2s+Mb*p /FontName /AdvP497E2 Different interpretations of TQM in industry, however, may result in contrasting outcomes when TQM is applied in schools. , > 1q $ C ) p $ mRV20 /0fp/aWu: \ ] 2 > aj [ \rGTP1.mDC #:! 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