They didn't give us any grief. I was informed by a competitor that Regus had hidden fees and … How do you respond? A Google search turned up a lot of complaints about hidden fees in their lease agreement. After doing some research we decided to go with Regus. I of course followed up with Regus as well, thinking (in good faith) that a mistake has been made. This is the law's attempt to protect unsuspecting tenants from unscrupulous landlords who might otherwise bury these kinds of hidden fees in the contract. Regus - hidden charges and inaccessible. January 12, 2014 | Peter S. Lubin and Patrick Austermuehle. Something flexible, but affordable. The Regus Automatic Renewal Clause (and How To Avoid It), A former Regus customer built a free tool for avoiding automatic renewal. I was informed by a competitor that Regus had hidden fees … As we all know, Regus can be tough to deal with sometimes, which is why I am happy to offer this tool for free. There's no other possible way to get from a $200.00 bill (that was never invoiced to us in the first place) to a $1300.00 bill. Instead, it is something called a "hospitality agreement." I let him know we'd need to first see a copy of this agreement that supposedly extends 2 months beyond our lease (we very well may have signed it, but we don't have any record - but then again, there was so much paperwork signed initially we might have missed it - which is why we asked for a copy) along with an invoice (the only invoice we had was for a $3.00 late charge). Last thing: this is a nationwide effort, so feel free to pass this on to others in your network. My Regus guy replied back to my email asking why this is in collections, who is your supervisor, where is my invoice, and where is the copy of my contract with, "As you account is in collections Regus may no longer engage in conversation and all dealings with your former account must go through the collections company. Choose from our extensive global network of office space, coworking, virtual office locations and meeting rooms around the world. I pay 1/4 of that at Staples. Regus has been in business for over 30 years and has an extensive network of locations … So in essence, once the notice of termination is scheduled, it turns renewal into an opt-in decision rather than an opt-out decision, which is how I think it should have been to begin with. We of course disagree. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Then one morning, just over a month later, I get a collections call. He tells us that no - we still have an agreement with him lasting another 2 months, and owe an additional 2 months of fees on top of that. So it turns out absolutely nothing is included for your rent. "Wait, but I am the tenant, and Regus is my landlord." I'm still waiting on the collections company to send me a breakdown, but I'm guessing it's either 1 of 2 things. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. ", "Certainly Regus would want to preserve that customer-provider goodwill that we have both cultivated over time. However, we do agree to pay 2 months worth of fees, and he agrees verbally to waive the late charge. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Regus / Office Rental. I was informed by a competitor that Regus had hidden fees and … There are probably two types of businesses that get hit with inadvertent auto-renewal: those who had no clue that there was a termination deadline and those who forgot. I didn't feel that was unreasonable. Our company suddenly owes $1300.00 to Regus for this mailbox service. If interested, simply click the button below and sign up. View Jobs at Regus. Given the two clauses pictured above, what is the procedure you must follow? LinkedIn recommends the new browser from Microsoft. How were we to know there was this separate person in another city we were supposed to give notice to for that? Why then is Regus able to get away with this so widely? Don't leave this to the attorneys. According to a recent class action lawsuit against Regus PLC and its subsidiaries, the company allegedly charged fees … Either they've tacked on about $1100 worth of collection fees, or they've tried to auto-renew us and charge us until spring 2016. ", "I have recommended Regus to many colleagues. Just because you're told things like boardrooms & kitchens are included (note - you can't opt out of kitchen fees) doesn't mean anything unless you have it in writing. The monthly bill would be huge, and for this reason, even your attorney knows that this is not a good use of your legal budget. And if Regus had of sent me a bill and copy of my $200.00 invoice they said I owed, I would have just paid it. If you are going to go with Regus, I'd recommend bringing your contract to a lawyer first - something we should have done. This is the part that gets most people, resulting in inadvertent auto-renewal and a bill for, say, an extra $20,000 for an unplanned 24-month extension that you were not planning to use. Regus sounds like the perfect solution, but I'm getting a distinctly oily vibe from them. Yes, you could totally avoid being automatically renewed by Regus if you... Forgetting any of these steps will cost your business thousands of dollars (I know, because I was a Regus customer for almost four years, and I have learned this firsthand; it sucks). We didn't even set up phones in our office due to the high costs - we just used our cell phones. Bottom line: since your business will be the one most affected by the sneaky fees Regus imposes, then advice from lawyers should be just that: advice, not the final word, and not a replacement for having procedures in place to ensure that the contract is properly managed and that its details and deadlines are thoroughly understood. out there. Verified customer My rental agreement is up at the end of the … Regus’ unsavory and often legally fraudulent practices are well-documented and they have lost many court cases due to their policies. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. How does it work? It does not say that Regus will send you any reminders of this or any other deadline for opting out of one of Regus's several hidden fees--which seems strange, right? Our internet costs -$100/month/person. Not technically. Interview Question. They put additional, hidden charges on the monthly bill, that require actively opting out. No invoice is sent. Heck printing on my expensive little home printer is cheaper than that.Boardrooms? Regus - California, Gardena - Gardena 879 West 190th Street Suite 400 Gardena CA 90248. I was informed by a competitor that Regus had … So what you may have to pay for a desk at a Regus office will depend on where you are. Interview Question. Although renters usually expect to pay through the owner of the property for utilities, they usually only expect to do so if it is specifically included in the lease. And that when they say statements like "some services may cost extra" find out, in writing, exactly what is and isn't included. Get a quote today. What Does The Regus Automatic Renewal Clause Say? A week (or two) later, we get in an invoice for a $3.00 late charge. We just sent you an email. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. We just want out. Regus has office locations across 900 cities and their rates from vary from location to location. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Regus is one of them. For $0.40/sheet. Shilo Burt is the founder and CEO of DF Consulting Inc, a recruiting & HR Consulting company headquartered in Calgary AB. … The reason for this is simply pragmatic: if your business maintains 10-20 contracts with various vendors at any given time, then imagine what your ongoing fee would be if you were to hire your attorney to "manage" each of those contracts on an ongoing basis. Huh?! Yep but the cost is astronomical (the rental cost was so high to borrow a boardroom in the facility that not once did I see anyone use either of the 2 rooms). In our current office (4 times as big, way nicer, and in a much better location) we're saving almost 50%! At this point we figured that he was agreeing to close off our account (and not try and keep us looped in for an extra 2 months on top of the 2 we'd already paid). Start at the contract's end date (which you can typically find on the Online Office Agreement document under the Service Provision section), and count back three months. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. They put additional, hidden charges on the monthly bill, that require actively opting out. I couldn't stress more based on my experience - if you're a small business, look around at other options. I was informed by a competitor that Regus had hidden fees … And--this might surprise you--many of the businesses in the latter bucket are law firms, the people we hire to help us organize around the right procedures for our business, the people who might, for example, advise you to put a reminder on your calendar to make sure that you give sufficient advance notice of termination. Regus customers criticize the company’s high rates, poor customer service and hidden fees. Her Veeto membership cost $42.95, and that membership allows her to Veeto any purchase from any company, not just this Regus lease agreement. There are multiple hidden fees that were not disclosed when I signed up, the contract is almost impossible to get out of early, customer … Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Who hands something over to collections without even trying to collect first. We hear nothing further, until I reply back that 'we accept your notice of termination' at which point we are told he's retracting it and has decided we do owe the extra 2 months after all. The worst part is the hidden “restoration fee… Enter your contract start date and end date, and the tool will automatically schedule your written notice of termination to be sent to Regus prior to your renewal date. Plus, it will send you automatic reminders leading up to that send date (which you can turn on or off as you wish), and it will let you cancel the notice of termination any time you like. Technically, Regus is the tenant. Accidental automatic renewal of a Regus contract can drain your finances. Our stocked kitchen? What if you decide not to terminate after all? 7 Reviews ... A lot of hidden fees … ", "I have always paid my Regus bills on time. They've never even received or sent us a piece of mail in the year we've been paying them. Here is a screenshot of the Regus automatic renewal clause (and, for context, the cancellation clause that immediately follows it). In other words, I only care about forcing as many businesses as possible to pay us at least one more time, regardless of whether we are exchanging value or not. And we didn't use ANY of the extra services. Current and future Regus customers are all encouraged to use it for free, and as more people... ...then maybe Regus will suddenly find it less lucrative to try to surprise people with auto-renewal on their way out the door. Under the California Business & … Sure, you could ask your attorney to review your Regus contract and identify any potential pitfalls. I built this tool to automate sending a notice of termination to Regus to prevent surprise auto-renewals, and I am opening it up for others who share my pain. We've never dealt with him before. I've learned some valuable lessons as a small business owner, that's for sure. San Francisco, California (PRWEB) … Our $1900/month office ended up costing us closer to $2500/month. Offer expires 08/31/2014. We told our Calgary account person that we were done with Regus. So our last month with Regus came and went. The class action seeks relief, including injunctive relief from Regus for unfair business practices based on claims of hidden and unreasonable fees. Ouch. DON"T DO IT! This is why Regus seems to hope that you forget about the auto-renewal deadline, and this is why you might not ever receive a reminder from Regus about this deadline. We got our security deposit back thanks to the admin lady (again, she was the only silver lining in the entire experience). We don't hear anything from them. Therefore, if we can slip several sneaky clauses into our contracts, then we can maximize our opportunities to bill business 2-3 more times even after they have ceased using our services and regardless of whether they have already fulfilled all of their face-value obligations of the contract, like having made 24 lease payments for a 24-month contract. That we thought was terminated along with our lease. Regus is the biggest mistake I have ever made for my business. The hidden 3 month virtual office fee/contract renewal that, after the 12 month contract i've signed, regus try to charge me. Besides the internet. When March came around and we decided to no longer continue with Regus … I'm sorry, but no business is going to fork out money just because someone tells them in an email that they need to. Nobody seems to take over my complaint that started as soon as I … Who makes me feel bullied and powerless. 86 reviews for Regus, 1.1 stars: 'What company doesn't allow for some flexibility under the current COVID-19 situation? How do you … Office: The promotion applies to any new Equipped Office contract signed … In other words, administration of that contract is not something you would typically hire a business attorney to do. If you are going to go with Regus, I'd recommend bringing your contract … First, if you are not accustomed to reading legalese, then you might be wondering what this means. A month goes by. But if the agreement stated otherwise, we would have sucked it up and paid the remaining 2 months. I was informed by a competitor that Regus had hidden fees … No copy of our contract is sent. Bait-and-switch, hidden fees, fees for services … Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Most of us like to see a little something more - an invoice, a copy of the contract, etc. Let's say that you are in a 24-month agreement with Regus and that you wish to terminate the contract at the end of the term. Regus believes in giving businesses unlimited choices, flexibility, and access to bright, inspiring workspaces. They're an international company that apparently caters primarily to small and start up businesses. If you check out the online community, my lesson learned is just one of thousands (tens of thousands!) I couldn't drink that much coffee if my life depended on it. When I followed up explaining that I felt this was a mistake and have already disputed it with the collections company, and that either I or them need to be sent a copy of the contract & invoice I was reminded again, to cease contacting Regus and to refer to my client agreement. All he needed to do was send us the paperwork. How can something go from "please send us a copy of our contract that stipulates we owe this, along with an invoice" to 45 days later a collections issue? Bait and switch. Regus rents a floor or building from the building owner, and then re-sells the space to Regus customers, and--this is the key point--Regus customers are neither tenants nor sub-tenants. A AlbertBramante Jun 26, 2018. And for the most part, these laws are effective and prevent this kind of abuse by landlords. 16 reviews of Regus California Downtown Lytton Avenue "Full Disclosure: I considered renting from Regus, toured the office and went through the terms. I was informed by a competitor that Regus had hidden fees … Community Manager Interview New York, NY. Well, no they didn't. We anticipated (based off our conversations with Regus and our understanding of what we were signing) that we'd end up paying around $20K for the year. When December came (our 3 month mark) we were so happy to give notice. This review was posted by a verified customer. The worst part is the hidden “restoration fee” … And we chalked it up to a lesson learned - be more careful about understanding the pages of fine print. Sure, their renewal terms were a little crazy - 3 months notice must be given or the lease auto-renews. Admin support - you bet, but they tell you after the fact you'll be billed $35/hour. They told us sure - $30/month rental fee. "Can't I just put a reminder on my calendar?". Technically, in most cases, the agreement you sign with Regus is not a lease agreement. Please refrain from any further contact with Regus.". 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